Ambit Energy Ranked #1 in J.D. Power Customer Satisfaction Study in Connecticut, New Jersey and Pennsylvania

In a recent customer satisfaction poll by J.D. Power, Ambit Energy topped lists in three of the seven states it was elegible for: Connecticut, New Jersey and Pennsylvania.

The study examines satisfaction among residential customers of 82 retail electric providers in nine states across five key factors: price; communications; corporate citizenship; enrollment/renewal; and customer service. An additional factor, billing and payment, is measured in Texas. Overall satisfaction with retail electric providers rose from 2013.

“One opportunity for retail electric providers to grow their customer base is by convincing consumers to switch from their local electric utility,” said Jeff Conklin, senior director of the energy practice at J.D. Power. “Nearly two-thirds of customers avoid switching because they don’t perceive the savings as being big enough to take the time to switch, or they are not sure how to go about switching. Retail electric providers need to help customers overcome these obstacles with better communication about the process and benefits of switching.”

Ambit Energy uses independent consultants to gather loyal customers, so communication with potential customers are with people they know and trust. Switching and setting up an account with Ambit takes about five minutes and can be done online.

The J.D. Power study found that perception of price has a strong impact on customer satisfaction. Satisfaction with price is higher among customers on a fixed rate contract, such as in Texas. Also, the study found that 27 percent say they “definitely will” or “probably will” consider switching if the savings were up to $20 a month.

In three other states, Ambit Energy received a customer rating of “Among the Best” in Illinois, and “Better than Most” in New York and Texas. Last year, Ambit was ranked #1 in the same study in New York. Here are the rankings in the states in which Ambit Energy ranked #1:

Connecticut
Ambit Energy
ConEdison Solutions
Direct Energy
Dominion Energy Solutions
Connecticut Average
Energy Plus
Connecticut Gas & Electric
North American Power

New Jersey
Ambit Energy
New Jersey Gas & Electric
Constellation
New Jersey Average
North American Power
Gateway Energy Services
Viridian Energy
Energy Plus

Pennsylvania
Ambit Energy
ConEdison Solutions
Green Mountain Energy
Stream Energy
NRG Residential Solutions
Direct Energy
PPL EnergyPlus
Pennsylvania Average
Dominion Energy Solutions
Energy Plus
FirstEnergy Solutions
Pennsylvania Gas & Electric

David Lee, Senior Consultant
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