Ambit Energy, one of the fastest-growing retail energy providers in America, recently announced it was named “Highest in Residential Customer Satisfaction with Retail Electric Service in New York” by J.D. Power. The award comes from the 2013 Retail Electric Provider Satisfaction Study, which surveyed more than 14,800 retail electric residential customers of 71 retail electric providers in eight states. The survey looked at five factors: price, communications, corporate citizenship, enrollment/renewal, and customer service.
“Ambit Energy is honored to be recognized by J.D. Power, and this award reflects our team’s dedication of being the most respected retail energy provider,” said Jere Thompson Jr., Ambit Energy co-founder and CEO. “This award demonstrates our efforts to provide our customers with the best possible customer service and is a product of the entire Ambit Energy team.”
Ambit Energy had a score of 642 on a 1,000-point scale. The top-performing categories included price, communications, enrollment/renewal and customer service. The study was conducted in April and May 2013.
Currently Ambit offers service in nine states: Texas, New York, New Jersey, Connecticut, Maryland, Pennsylvania, California, Illinois and Massachusetts, and Washington D.C.