VIDEO: Crazy Reliant Fee – $5.95 to Call Customer Support!?

A new Ambit Energy consultant on my team sent an image of his bill for us to look at it. We noticed an inconspicuous line that noted customers would be charged a fee of $5.95 PER CALL to call customer care. That's insane! How is that caring for your customers? No, this probably applied to the specific plan this customer was on, but charging your customers $5.95 just to call customer support is just crazy. Always be aware of hidden fees like this. I always make sure my Ambit Energy customers have my cell phone number so they can call or text me any time they have questions. If we need to pull in Ambit customer service, we will. Ambit does not charge an extra fee just to call customer support. See the video below to see the fee and for a couple more tips on things to spot on a bill so that you know what you're really paying. Also read this post on how to find your true average rate on a Texas electricity bill. … [Read more...]

VIDEO: How to Find Your True Average Rate on a Texas Electric Bill

Do you know how to find your real average rate on your Texas electricity bill? What do all those numbers mean? The short video below explains a great trick on finding your average rate so that you can accurately calculate the cost of your bill and do an apples to apples comparison of other rates. Don't be fooled by what some Texas electricity companies advertise. After watching this video you'll know how to find the true rate. Contact me for a fast and free quote and rate comparison. Sign Up to Get Ambit Energy News, Money-Saving and Money-Earning Tips! … [Read more...]

Need-to-Know Tips for Setting Up Electricity Service in Texas

Set up your electricity seven to 10 days before you move in. Don’t be that person who tries to set up your electricity service the day before you move in. Creating an account with an electricity company is very simple and takes just a few minutes, but it usually takes two to three business days for your service to go active. Getting your electricity turned on is a little more involved. Your local delivery or utility company, such as Oncor in North Texas or CenterPoint in South Texas, handles the meters. They are responsible for turning your electricity on. Most delivery companies do not come out to location on the weekend, so be sure to schedule your service to be activated on a week day. If you are moving on a weekend, it’s best to schedule your service to activate on a Thursday or Friday. And because of this, Fridays are always the busiest days. Don’t wait to schedule your service until just a couple days before you need service. Once you know the date you need service to be … [Read more...]