VIDEO: Crazy Reliant Fee – $5.95 to Call Customer Support!?

A new Ambit Energy consultant on my team sent an image of his bill for us to look at it. We noticed an inconspicuous line that noted customers would be charged a fee of $5.95 PER CALL to call customer care. That's insane! How is that caring for your customers? No, this probably applied to the specific plan this customer was on, but charging your customers $5.95 just to call customer support is just crazy. Always be aware of hidden fees like this. I always make sure my Ambit Energy customers have my cell phone number so they can call or text me any time they have questions. If we need to pull in Ambit customer service, we will. Ambit does not charge an extra fee just to call customer support. See the video below to see the fee and for a couple more tips on things to spot on a bill so that you know what you're really paying. Also read this post on how to find your true average rate on a Texas electricity bill. … [Read more...]

VIDEO: How to Find Your True Average Rate on a Texas Electric Bill

Do you know how to find your real average rate on your Texas electricity bill? What do all those numbers mean? The short video below explains a great trick on finding your average rate so that you can accurately calculate the cost of your bill and do an apples to apples comparison of other rates. Don't be fooled by what some Texas electricity companies advertise. After watching this video you'll know how to find the true rate. Contact me for a fast and free quote and rate comparison. Sign Up to Get Ambit Energy News, Money-Saving and Money-Earning Tips! … [Read more...]

Need-to-Know Tips for Setting Up Electricity Service in Texas

Set up your electricity seven to 10 days before you move in. Don’t be that person who tries to set up your electricity service the day before you move in. Creating an account with an electricity company is very simple and takes just a few minutes, but it usually takes two to three business days for your service to go active. Getting your electricity turned on is a little more involved. Your local delivery or utility company, such as Oncor in North Texas or CenterPoint in South Texas, handles the meters. They are responsible for turning your electricity on. Most delivery companies do not come out to location on the weekend, so be sure to schedule your service to be activated on a week day. If you are moving on a weekend, it’s best to schedule your service to activate on a Thursday or Friday. And because of this, Fridays are always the busiest days. Don’t wait to schedule your service until just a couple days before you need service. Once you know the date you need service to be … [Read more...]

TXU Free Mornings and Evenings vs. Ambit Energy

TXU Energy has been coming up with a lot of "free" electricity plans in Texas recently. The latest is called the TXU Energy Free Mornings & Evenings plan. Let's examine this plan to see just how free it is and compare it to a normal Ambit Energy 12-month plan. We have compared other TXU free energy plans before. We searched rates in the Texas zip code of 75040. The first thing we noticed was that the Free Mornings & Evenings plan is an 18-month contract plan with a $295 early cancellation fee. This plan does not charge the energy charge or TDU delivery charges during the hours of 7-10 a.m. and 7-10 p.m. every day. The plan also requires an AMS-enabled smart meter. Call today to check lowest rates in your area: 469.207.1595 Now we dig into the actual price of this plan. Looking at the Electricity Facts Label (EFL), the plan shows an average rate of 14.6 cents per kWh based on 1,000 kWh usage. This average is factoring in the free nights and evenings (six total hours per … [Read more...]

Energy Future Holdings – TXU Parent Company – Files for Bankruptcy

Energy Future Holdings Corp., the parent company of TXU Energy, filed for Chapter 11 bankruptcy Tuesday. This comes after months of anticipation since the company holds debt of more than $40 billion. The bankruptcy filing likely will not bring about any immediate change in operations. TXU still has more than 1 million customers, but the news of bankruptcy could change things dramatically for the long-time Texas electric provider. Energy deregulation is well-established and known in most of the deregulated markets in Texas, so TXU customers can choose to switch retail energy providers whenever they wish. Energy Future Holdings' bankruptcy may cause many current customers to shop around for a different electric provider. Comparing Texas electric rates can sometimes be confusing if you don't know what to look for. Customers who do chose to shop for a new provider should compare average rates quoted at the same kilowatt hours used. This way the comparisons are on the same … [Read more...]